I Don't Have Access to Broadband

The LinkWYOMING team would like to know if you are without service in your area. Your input helps us validate the information we receive from Internet Service Providers (ISPs) so we can generate the most accurate coverage maps possible. If you are certain there are no carriers providing an ‘always on’ Internet service that provides at or above 768 kilobits per second (Kbps), we would like for you to let us know.

Please complete and submit the following form. If your area is confirmed unserved for broadband speeds by an ISP, we will track your submittal as an unserved area and forward this information to ISPs in adjacent areas, as well as to your regional ACTION planning team.

We will not share your information outside the LinkWYOMING team and potential Internet Service Providers (ISPs) in your area.

How can I get broadband or file a complaint about existing service?

The FCC recommends the following methods of obtaining broadband and filing complaints about existing service:

• Contact an Internet Service Provider (ISP) in your area. This may be a local telephone company or other provider for DSL and fiber, a cable company for cable modem, a wireless or satellite company for wireless broadband, or an electrical utility provider for Broadband over Powerlines (BPL).
• There are differences among broadband services, and the equipment of one provider may not work in another area or with another provider. Check with your broadband service provider for information on compatibility. Providers sometimes offer promotions or discounts on necessary equipment.
• Before ordering service, check with the service provider to find out the cost and what transmission speeds they promise. Be aware that the actual transmission speeds you experience depend on many factors and may be less than the maximum potential speed stated by your provider.
• When you receive your contract, be aware of the fine print and the conditions of service. After receiving the service, contact your provider regarding any problems. If you are not pleased with your current service or provider, contact them to attempt to resolve the issue. If problems are not resolved, you can investigate obtaining service through a different provider or file a complaint with the FCC.

  What to Include in Your Complaint:

  The best way to provide all the information the FCC needs to process your complaint is to complete fully the on-line complaint form found at the above link. When you open the on-line complaint form, you will be asked a series of questions that will take you to the particular section of the form you need to complete.

  If you do not use the on-line complaint form, your complaint, at a minimum, should indicate:

  • Your name, address, e-mail address, and phone number where you can be reached
  • the telephone or account numbers that are the subject of your complaint
  • the names and phone numbers of any companies involved with your complaint
  • the amount of any disputed charges, whether you paid them, whether you received a refund or adjustment to your bill, the amount of any adjustment or refund you have received, an explanation if the disputed charges are related to services in addition to residential or business services
  • the details of your complaint or any additional relevant information.

• A satellite provider may be able to provide broadband service to your home even if other types of broadband services are not available in your community.
• If you are unable to obtain broadband service in your area, there may be several courses of action available to you. You may want to contact your local library to see if they have public computers with Internet access. If not, ask if they have considered applying for the federal E-rate program, which subsidizes broadband to libraries and schools.
• You can also contact local government officials, such as your mayor, county commission or city council members and ask what they can do to attract broadband service providers to your area.

Understand that it is usually expensive to extend a broadband network. The more individuals that are willing to subscribe to a provider’s service, the more likely it is that an ISP will choose to serve your area.